Terms and Conditions
These Terms and Conditions explain the rules that apply when you use Dracula. They set out the relationship between us and our users, and describe the obligations that apply when you register, play, deposit or withdraw. By using our site you accept these terms and any related policies we publish, and you agree to comply with the account and conduct requirements described below.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise. Do not share your login details and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where there is evidence of fraud, bonus abuse, multiple account ownership, or other breaches of these terms.
Account verification
We require verification of identity and payment methods before processing withdrawals or where required by law. Verification documents may include a government-issued ID, proof of address and proof of payment. Verification is a standard part of our anti-money-laundering checks and must be completed before funds can be released.
Account limits
You can set deposit, loss and stake limits within your account. These take effect immediately and can be reduced at any time. Increasing limits may be subject to a cooling-off period and additional verification. We may also apply temporary or permanent limits in response to suspicious activity or regulatory requirements.
Eligibility requirements
To use our services you must be at least 18 years old and located in a country where our services are permitted. We will refuse or close accounts where a user does not meet eligibility criteria. It is your responsibility to ensure that your use of our services complies with local laws where you live.
Acceptable platform use
Use our site lawfully and in good faith. Prohibited behaviour includes attempting to manipulate games, colluding with other players, using unauthorised software, providing false information, or using the platform for money-laundering. We reserve the right to suspend or close accounts and to withhold funds where prohibited use or abuse is suspected.
General bonus and promotion rules
Promotions are subject to specific terms which will be published with each offer. General rules include one bonus per person, household and payment method unless stated otherwise, and a maximum allowable bet while wagering bonus funds. Not all games contribute equally to wagering requirements. We may cancel or amend promotions and reclaim bonus funds where there is evidence of abuse or breach of the promotion terms.
Deposits and withdrawals
Available payment methods and transaction limits are listed in your account cashier. Deposits are usually credited immediately; withdrawals are processed after verification and may be subject to processing times and limits. We may require additional checks for large withdrawals and reserve the right to pay out in instalments where necessary. Any fees charged by payment providers are outside our control.
Dispute resolution
If you have a complaint, contact our support team in the first instance. We will investigate and aim to resolve matters promptly. If a resolution cannot be reached, we may offer independent mediation or another impartial mechanism where appropriate. Using these services does not affect your statutory rights.
Updates to terms and conditions
We may update these terms from time to time. Where changes are material we will make reasonable efforts to notify you, for example via your account or email. Continued use of the site after notification constitutes acceptance of the revised terms. If you do not accept the changes you should stop using our services and close your account.