Player Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use Dracula. We take your privacy seriously and set out below what data we hold, why we process it and how you can manage your rights. This page applies to users in the United Kingdom and describes our general practices for account handling, payments, site use and support.
Types of data we collect
We collect several categories of information so we can provide and secure your account, process transactions and meet our legal obligations.
Personal data
This includes information you give us when registering or contacting support, such as your full name, date of birth, email address, postal address, telephone number and identification documents required for verification.
Technical data
We automatically collect data about your device and connection, including IP address, browser type, operating system, device identifiers, language settings and usage data. This helps us secure accounts and improve site performance.
Transactional and activity data
We record deposits, withdrawals, game activity, bets, winnings, payment method details and interaction history. Transactional records are necessary for payments, fraud prevention and to comply with anti-money-laundering checks.
How we use your information
We use your data to:
- create and manage your account and verify your identity;
- process deposits and withdrawals and handle payment enquiries;
- operate and improve our services, including personalised content and support;
- prevent fraud, detect suspicious activity and meet legal and regulatory obligations;
- communicate important account and operational messages, such as security alerts.
Data protection practices
We protect your information using industry-standard technical and organisational measures, including encryption (SSL/TLS), access controls and regular security reviews. Access to personal data is restricted to authorised staff and service providers on a need-to-know basis. We also maintain internal procedures to handle data securely and minimise retention where appropriate.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support site functionality and collect analytics. Some cookies are essential for login and payments, while others help us measure performance and tailor content. You can manage cookie settings in your browser; please note that disabling certain cookies may affect site functionality.
Information sharing and third parties
We may share your data with third-party service providers who assist with payments, identity verification, fraud prevention, analytics and customer support. We require these providers to protect your data and only process it for the purposes we specify. We will disclose information if required by law, to prevent fraud or to protect safety and rights.
User rights and choices
Where applicable, you have rights to access, correct, restrict or object to processing of your data, and to request deletion or portability of your personal information. You may also withdraw consent where we rely on it for processing. To exercise your rights, contact our team at [email protected]. We will respond in line with applicable data-protection requirements.
Access, correction and deletion
If you need to update your details, upload documents or close your account, you can do this via your account settings or by contacting support. We may retain certain records for legal or compliance reasons even after account closure.
Privacy policy updates
We may update this policy from time to time. Any material changes will be published on this page with the updated date. Continued use of our services after changes indicates acceptance of the revised policy.